Refund policy

At House of June, we want you to feel confident when shopping with us. Every piece is carefully checked and packaged before dispatch, and we take pride in the quality, design, and craftsmanship of our jewellery.

We hope you love your order, but if something is not quite right, please read our Returns & Refund Policy below.

This policy is provided in addition to your statutory rights and does not replace, limit, or affect your rights under applicable consumer law.

Returns

We accept eligible returns within 28 days of delivery.

To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original condition
  • Returned with all original packaging
  • Free from signs of wear, damage, alteration, misuse, or incorrect care

Items that do not meet these conditions may not be accepted.

To request a return, please email us at houseofjuneuk@gmail.com with:

  • Your order number
  • The reason for your return
  • Any relevant photographs, if applicable

Please wait for return instructions before sending your item back. Items returned without contacting us first may take longer to process.

Your Right to Cancel Online Orders

If you are purchasing online from the UK or Ireland, you have the legal right to cancel most orders within 14 days of delivery without giving a reason.

After notifying us that you wish to cancel, you must return the item within 14 days.

Items must be returned unused, unworn, and in their original condition. We may reduce the refund amount if an item has been used, damaged, or handled beyond what is necessary to inspect it.

This cancellation right does not apply to items excluded under applicable law, such as certain personalised, customised, or hygiene sensitive items where relevant.

Non Returnable Items

For hygiene, safety, and quality control reasons, the following items cannot be returned or refunded under our goodwill returns policy unless they arrive faulty, damaged, incorrect, or your statutory rights apply:

  • Earrings
  • Customised or personalised jewellery
  • Sale or promotional items, where clearly stated at the time of purchase

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5-7 working days, and no later than 14 days where required by law.

Where you are exercising your legal right to cancel an online order, refunds will be processed within 14 days of us receiving the returned item, or within 14 days of you providing proof that the item has been returned, where required by law.

Please note:

  • Return shipping costs are the responsibility of the customer unless the item arrives faulty, damaged, incorrect, or not as described.
  • We offer free returns if your item arrives faulty, damaged, or incorrect.
  • Where you are exercising your legal right to cancel an online order, standard outbound delivery charges will be refunded where required by law.
  • Premium or express delivery upgrades may not be refunded beyond the cost of standard delivery.

Exchanges

We are currently unable to offer exchanges.

This helps us maintain high hygiene and quality standards across all jewellery. If you would like a different item, you are welcome to place a new order. Our team will be happy to answer any questions before you purchase.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at houseofjuneuk@gmail.com.

Please include:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the item and packaging
  • A clear video showing the fault, damage, or incorrect item

Once reviewed, we will arrange a replacement, refund, or suitable resolution at no additional cost to you.

We offer free returns if your item arrives faulty, damaged, or incorrect.

Anti Tarnish & Jewellery Care Disclaimer

Our jewellery is designed to be waterproof for everyday wear, anti tarnish, and durable. However, this does not mean it is completely immune to wear over time.

Tarnishing, fading, discolouration, or damage caused by the following is not considered a manufacturing fault:

  • Exposure to perfumes, lotions, oils, or cosmetics
  • Contact with cleaning products or harsh chemicals
  • Exposure to seawater, chlorine, or harsh chemical environments
  • Improper storage or handling
  • Accidental damage
  • Normal wear and tear
  • Failure to follow care instructions

To keep your jewellery looking beautiful for as long as possible, please follow the care instructions provided with your order.

Items damaged due to improper care, misuse, accidental damage, normal wear and tear, or failure to follow care instructions will not be eligible for a return or refund unless required by law.

Contact Us

For all return, refund, or jewellery care enquiries, please contact us at:

Email: houseofjuneuk@gmail.com

We aim to respond as soon as possible and will always do our best to help.