Order Processing

All orders are processed within 1 to 3 working days, excluding weekends and public holidays.

Orders placed after business hours, during weekends, or on public holidays will be processed on the next working day.

Once your order has been processed and dispatched, you will receive a confirmation email with your shipping details.

Shipping Locations

We currently ship within the United Kingdom and Ireland.

International shipping to other locations may be introduced in the future. If available, this will be clearly stated on our website.

Delivery Timeframes

Estimated delivery times begin after dispatch and are provided as a guide only.

Delivery times may vary due to courier delays, postal disruptions, weather conditions, public holidays, customs processing, or other circumstances beyond our reasonable control.

Unless a different delivery date has been agreed, we will deliver your order without undue delay and no later than 30 days after the sales contract is made. Your legal rights remain available if delivery is late or does not take place.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any applicable delivery charges must be paid in full at the time of purchase.

Tracking

Where tracking is available, tracking information will be sent to you by email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear after dispatch.

Delivery Delays

While we aim to deliver all orders within the estimated timeframes, delivery dates are estimates unless a specific date has been expressly agreed as essential.

Events beyond our reasonable control, including severe weather, postal disruption, public holidays, and customs processing, may affect delivery. We will keep you informed where reasonably possible and will continue to work with the carrier to complete delivery.

House of June remains responsible for delivering your order in accordance with applicable consumer law. Nothing in this section limits your right to cancel, request redelivery, or receive a refund where those remedies apply.

If your order is significantly delayed, please contact us at houseofjuneuk@gmail.com and we will assist you.

Incorrect or Incomplete Delivery Address

Please ensure your delivery address is complete and correct before placing your order.

House of June cannot be held responsible for orders delayed, lost, or delivered incorrectly where the customer supplied an incorrect or incomplete address.

If an order is returned to us because the customer supplied an incorrect or incomplete address, refused delivery, or did not collect the parcel, the customer may be asked to pay reasonable additional shipping costs before the order is resent. This does not apply where the problem was caused by House of June or our appointed carrier despite the customer providing correct delivery details.

Lost or Missing Parcels

If tracking marks your parcel as delivered but you have not received it, please contact us as soon as possible, ideally within 48 hours, at houseofjuneuk@gmail.com so we can begin a carrier investigation promptly. The 48 hour request is intended to help the investigation and does not limit your statutory rights.

Please include your order number and any relevant delivery information.

A carrier tracking status does not by itself remove your legal rights. House of June remains responsible for the goods until they are physically received by you, or by a person you have identified to receive them, except where you independently arranged a carrier that was not offered by us.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as reasonably possible, ideally within 48 hours of delivery, at houseofjuneuk@gmail.com. Prompt notice helps us investigate with the carrier, but it does not limit your statutory rights.

Please include, where reasonably possible:

• Your order number
• A clear description of the issue
• Clear photographs of the item and packaging
• A short video showing the issue, where a video would be helpful

Once reviewed, we will provide the remedy required by applicable consumer law, which may include a repair, replacement, refund, or another suitable resolution at no additional cost to you.

Customs and Duties

Orders sent from Great Britain to Ireland are imports into the European Union and may be subject to Irish import VAT, customs duty, carrier handling fees, or other import charges. Unless we clearly state at checkout that these charges are included, the customer is responsible for paying them.

From 1 July 2026, Irish Revenue has announced that a customs duty of €3 per item will apply to certain low value parcels entering the European Union from non EU countries, including Great Britain. The way any charge is collected may depend on the checkout and delivery arrangement.

Customs checks, import processing, and decisions by local authorities may cause delays. These delays do not affect any statutory rights that cannot legally be excluded.