Returns &
Refund Policy

30 Day Returns

In addition to your statutory rights, House of June offers a 30 day goodwill returns period for eligible items.

Please contact us within 30 days of delivery if you wish to return an eligible item under this policy.

To qualify under our goodwill returns policy, your item should be:

• Unused and unworn, other than reasonable inspection where applicable
• In its original condition
• Returned with its original packaging where reasonably possible
• Free from damage, alteration, misuse or signs of wear beyond reasonable inspection

To request a return, email houseofjuneuk@gmail.com or message us on WhatsApp at +44 7345 180079 .

Please include your order number and identify the item or items you wish to return.

If an item is faulty or damaged, photographs may help us resolve the issue more quickly.

Please wait for our return instructions before sending an item back. This helps us identify and process your return correctly.

For non faulty goodwill returns, the customer is responsible for the direct cost of returning the item unless House of June has agreed otherwise.

We recommend using a tracked postal service and keeping proof of postage until your return has been completed.

Your Right to Cancel Online Orders

If you are a consumer purchasing online, you will usually have a legal right to cancel a qualifying order without giving a reason.

For most online purchases, the cancellation period is 14 days from the day you, or a person you nominate, receives the goods.

To exercise this right, you must tell us clearly that you wish to cancel before the cancellation period expires.

You can notify us by email or WhatsApp using the contact details provided in this policy.

After notifying us of your cancellation, you must return the goods without undue delay and no later than 14 days after notifying us.

You may inspect and handle the goods only as much as is reasonably necessary to establish their nature, characteristics and functioning, in a similar way to how you might inspect them in a shop.

Where permitted by law, we may make a deduction for any reduction in value caused by handling beyond what is reasonably necessary.

For statutory change of mind cancellations, the customer is responsible for the direct cost of returning the goods where this was disclosed before purchase, unless we have agreed to bear that cost.

Return Exclusions

The following items may be excluded from change of mind returns where the exclusion is permitted by law:

• Goods made to your specification or clearly personalised for you
• Earrings or other hygiene sensitive goods supplied in sealed packaging where the seal has been broken after delivery and the legal hygiene exception applies
• Items clearly identified before purchase as excluded from our additional goodwill returns policy, where such an exclusion is lawful

Sale or promotional pricing on its own does not remove your statutory rights.

Refunds

Once your returned item has been received, we will inspect it and notify you of the outcome.

Where a refund is due, it will normally be issued to the original payment method unless you have expressly agreed otherwise.

For returns made solely under our 30 day goodwill policy, we aim to process approved refunds within 5 to 7 working days after inspection.

This target does not override any shorter or mandatory legal deadline that applies.

Where you validly exercise a statutory right to cancel an online order, we will reimburse the payments due under applicable law, including the cost of the least expensive standard delivery option offered by us where required.

Any additional amount paid for an upgraded, premium or express delivery service may not be refundable beyond the standard delivery amount where the law permits.

• For non faulty goodwill returns, return postage is normally the customer's responsibility
• For statutory change of mind cancellations, the customer bears the direct return cost where this was disclosed before purchase, unless House of June has agreed otherwise
• House of June will bear reasonable return costs where goods are faulty, damaged, incorrect or not as described where required by law
• Original outbound delivery charges are not refundable for a return made only under our goodwill policy unless we state otherwise or the law requires a refund
• Please keep proof of postage until your return and any refund have been completed

Exchanges

We are currently unable to offer direct exchanges.

If you would like a different item, size or style, please return the eligible item in accordance with this policy and place a new order.

This does not affect any statutory remedy available where an item is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or appears not to match its description, please contact us as soon as reasonably possible.

Where reasonably possible, please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the item and packaging where relevant
• A video where this would reasonably help demonstrate the issue

Photographs or video can help us assess a problem quickly, but failure to provide them will not automatically prevent a valid statutory claim.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, refund or another appropriate remedy.

Product Descriptions & Jewellery Care

Product descriptions, material information, waterproof or water resistant claims, care guidance and any product specific limitations should be read together with the individual product page.

Where an item is described as waterproof, water resistant, anti tarnish, hypoallergenic or suitable for everyday wear, that description applies in the context stated on the relevant product page and care guidance.

These terms do not mean that jewellery is indestructible or completely immune from normal wear, scratching, accidental damage or damage caused by use outside the stated product guidance.

To help preserve your jewellery, we recommend following the care information provided for the individual product.

• Avoid unnecessary contact with perfumes, lotions, cosmetics, cleaning products and harsh chemicals
• Rinse and dry jewellery after water exposure where the product guidance recommends this
• Store jewellery safely and separately to help reduce scratching and tangling
• Avoid excessive pressure, pulling or impact likely to damage the item

Your Statutory Rights

This policy provides additional contractual rights and does not replace, exclude, restrict or reduce any mandatory consumer rights available to you.

For UK consumers, goods must meet the standards required by applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose and correspondence with description.

For consumers in Ireland, equivalent mandatory rights and remedies apply under Irish consumer law.

Where goods do not conform to the contract, you may have rights to remedies such as rejection and refund, repair, replacement, price reduction or termination of the contract, depending on the applicable law, timing and circumstances.

Our 30 day goodwill returns policy and 12 month jewellery warranty operate in addition to these statutory rights.